Contents
Poems
of Comfort and
Inspiration
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An
Eerie Premonition
“...if anything were to happen to my daughter while your company is making it difficult to obtain timely and appropriate treatment, it could be a serious problem.” This is an actual letter that I wrote to the insurance company almost one full year before my daughter died. All identifying details have been replaced with multiple XXs. June 7, 2002 Health Insurance Company P.O. Box XXXX Re: Katrina Kevlock, member # Dear Insurance Company: This letter is to formally notify you of my extreme displeasure with your services. My 15-year old daughter has been having difficulties related to a negative outlook on life, negative body image and, I suspect, depression. Additionally, she has been involved in substance abuse. She went through a drug rehab program at XXXXX because she had been smoking weed, which escalated to snorting Coke. She was discharged from the XXXX program with the recommendation that she seek counseling. It took a week to get the provider list in the mail. After the frustration of calling several providers only to be told that they had no counselors available at this time, or that there was a one month waiting list, I finally succeeded in connecting with Ms. M, who was not only female and experienced in counseling women with body image issues as well as substance abuse, but who could also see my daughter immediately. I called your company on June 5, 2002, to make sure I could see her, because her office was listed on our provider list, but she was not. Unfortunately, I did not get the name of the person I spoke to, but I was told that that would be no problem. I asked if that meant that I now had authorization to proceed. I was told that I first had to make an appointment and then call back for authorization. Within 5 minutes, I called back with an appointment for June 10, but was now told that I could not see Ms. M. because her name was not on the list. I asked her how that could be when I had just posed that very question five minutes earlier and was told it was okay. |
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